Enterprise Account Manager: Growth & Renewals (US)

Appdome; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Appdome, Inc. is seeking an Account Manager for US West/East to partner with our Sales team and focus on customer retention and growth. You will build trusted relationships, understand customers’ security objectives, and drive successful renewals and expansions.

The ideal candidate communicates proactively with strong interpersonal skills and a solid technical foundation. You will manage complex enterprise relationships and sales cycles, collaborating across teams and engaging stakeholders via

Responsibilities

• Build strong relationships with customers from team members to executives.
• Engage with customers to understand business objectives, goals, decision processes, and budgeting cycles.
• Collaborate with Customer Organization teams to deliver value to customers.
• Identify expansion opportunities and build a pipeline for growth.
• Advocate for customers and resolve issues while maintaining satisfaction and high review scores.
• Develop expertise across offerings and introduce new products to customer portfolios.
• Drive pipeline and close expansion sales quarterly to grow ARR.
• Manage renewals to maintain low churn.
• Travel to meet customers and attend conferences to stay informed about industry trends.
• Collect and share customer feedback including NPS, reviews, case studies, and references.

Job description

Appdome, Inc. is seeking an Account Manager for US West/East to partner with our Sales team and focus on customer retention and growth. You will build trusted relationships, understand customers’ security objectives, and drive successful renewals and expansions.

The ideal candidate communicates proactively with strong interpersonal skills and a solid technical foundation. You will manage complex enterprise relationships and sales cycles, collaborating across teams and engaging stakeholders via