Account Manager/Customer Success Manager, NAM (Hybrid-San Francisco)

Appdome; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Appdome, Inc. is seeking an Account Manager for US West/East to partner with our Sales team and focus on customer retention and growth. You will build trusted relationships, understand customers’ security objectives, and drive successful renewals and expansions.

The ideal candidate communicates proactively with strong interpersonal skills and a solid technical foundation. You will manage complex enterprise relationships and sales cycles, collaborating across teams and engaging stakeholders via

Responsibilities

• Build strong relationships with customers from team members to executives.
• Engage with customers to understand business objectives, goals, decision processes, and budgeting cycles.
• Collaborate with Customer Organization teams to deliver value to customers.
• Identify expansion opportunities and build a pipeline for growth.
• Advocate for customers and resolve issues while maintaining satisfaction and high review scores.
• Develop expertise across offerings and introduce new products to customer portfolios.
• Drive pipeline and close expansion sales quarterly to grow ARR.
• Manage renewals to maintain low churn.
• Travel to meet customers and attend conferences to stay informed about industry trends.
• Collect and share customer feedback including NPS, reviews, case studies, and references.

Job description

About Us

Appdomeis a fast-growing SaaS company specializing in innovative security, defense, anti-fraudand anti-bot solutions for mobile applications. We provide enterprisecustomers withcutting-edgeAI-driven technology with a no-code solution and platform for building, releasing,monitoring, and managingAppdome-protected mobile applications.

We are seeking a Account Manager - US West/East to partner with our Sales teamWe areseekinga driven and results-oriented Account Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ securityobjectives, and driving successful renewals and expansions. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.

Responsibilities

• Build strong relationships with all your customers, from team members to executives.
• Regularly engage with them to understand their businessobjectives, goals, decision-making processes, and budgeting cycles. Stay connected as organisational changes occur.
• Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
• Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
• Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.
• Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio.
• Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
• Manage timely renewals, maintaining the current exceptionally low churn rate.
• Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends.
• Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.