ENT Front Office Coordinator: Patient Experience & Scheduling

CornerStone Ear Nose & Throat PA; Charlotte (NC); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

PTO

EAP

Job summary

CornerStone Ear Nose & Throat PA in Charlotte, NC, is seeking a Front Office Coordinator to be the first contact for patients, visitors, and staff. The role requires managing front desk tasks, greeting patients, and supporting the clinical team with scheduling and communications.

This position is part-time, with a schedule typically Monday–Thursday, 7:30–5:00 and Friday 7:30–12:30, and offers standard benefits for part-time staff.

Qualifications

• High school diploma or equivalent required; additional education in medical office administration preferred.
• Prior front office, administrative, or customer service experience, preferably in a medical setting.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to multi-task and manage a busy front office with attention to detail.
• Proficiency in using practice management software and Microsoft Office.
• Knowledge of medical terminology and insurance procedures is a plus.
• Ability to work independently and in a team.
• Professional appearance and demeanor with a positive patient experience.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system with accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office.
• Assist patients with completing required forms and paperwork.
• Manage office supplies for front office operations.
• Handle patient concerns with empathy and elevate issues when necessary.
• Support administrative needs, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies.

Skills

Front office

Customer service

Communication

MS Office

Medical terminology

Education

High school diploma

Tools

Practice management software

Microsoft Office Suite

Job description

CornerStone Ear Nose & Throat PA in Charlotte, NC, is seeking a Front Office Coordinator to be the first contact for patients, visitors, and staff. The role requires managing front desk tasks, greeting patients, and supporting the clinical team with scheduling and communications.

This position is part-time, with a schedule typically Monday–Thursday, 7:30–5:00 and Friday 7:30–12:30, and offers standard benefits for part-time staff.