Patient Care Coordinator — Front Desk

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices.

You will guide patients through check-in/check-out, verify insurance in the EHR, schedule visits, collect co-pays, and support clinic flow while upholding CEENTA’s standards of compassionate care. Onsite, Mon–Fri, 8a–5p, with occasional rotation.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Minimum 3 years in customer service or patient-facing medical office.
• Strong communication, professional and courteous.
• Proficiency with EMR, Microsoft Office, and office equipment.
• Able to multitask in a fast-paced environment while maintaining accuracy.
• Able to handle confidential information with professionalism.
• Willing to travel between Greater Charlotte area offices as needed.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other admin needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Customer service

Communication

Multitasking

Professionalism

Teamwork

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices.

You will guide patients through check-in/check-out, verify insurance in the EHR, schedule visits, collect co-pays, and support clinic flow while upholding CEENTA’s standards of compassionate care. Onsite, Mon–Fri, 8a–5p, with occasional rotation.