Front Office Coordinator: Patient Experience & Scheduling

SENTA Partners; Rome (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

Job summary

SENTA Partners is a provider supporting ENT and Allergy private practices. The Front Office Coordinator is the first contact for patients, visitors, and staff, responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

The role emphasizes excellent customer service, HIPAA compliance, and teamwork in a fast-paced clinical setting. Competitive benefits and a supportive work environment are offered.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of EMR and MS Office.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Phone etiquette

Communication skills

Organization

Teamwork

HIPAA compliance

Education

High school diploma

GED

Tools

EMR

MS Office

Job description

SENTA Partners is a provider supporting ENT and Allergy private practices. The Front Office Coordinator is the first contact for patients, visitors, and staff, responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

The role emphasizes excellent customer service, HIPAA compliance, and teamwork in a fast-paced clinical setting. Competitive benefits and a supportive work environment are offered.