Patient Concierge & Front Desk Specialist

Charlotte Eye Ear Nose And Throat Associates Pa; Concord (NC); On-site; USD 34,000 - 45,000; Full time

Job summary

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinics. You will guide patients through check-in/out, verify insurance, schedule visits, and assist with payments while maintaining CEENTA standards of confidentiality.

You’ll operate a multi-line phone system, help patients with kiosk usage, and support clinic flow.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Three years of patient-facing customer service in medical office is highly preferred.
• Strong communication skills, professional demeanor, and courteous interaction.
• Proficiency with EMR, MS Office, and standard office equipment.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EMR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; respond to messages promptly.
• Process check-out, collect co-pays and balances, explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment reporting errors.
• Maintain queues and index documents in the EMR.
• Support clinical teams with messaging, scanning, mail, and administrative tasks.

Skills

Customer service

Professional communication

Multitasking

Accuracy

Confidentiality

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinics. You will guide patients through check-in/out, verify insurance, schedule visits, and assist with payments while maintaining CEENTA standards of confidentiality.

You’ll operate a multi-line phone system, help patients with kiosk usage, and support clinic flow.