Front Office Coordinator Job – Charlotte NC

Sentapartners; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

Health Savings Account

Flexible Spending Account

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program

Schedule: Mon-Thu 7:30–5:00, Fri 7:30–

Job summary

CornerStone Ear, Nose & Throat, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors and staff in Charlotte, NC. You will manage appointments, verify insurance and demographics, handle billing inquiries, and support the clinical team while ensuring HIPAA compliance.

This full-time position offers comprehensive benefits and standard hours Monday through Thursday 7:30-5:00 and Friday 7:30-12:30, fostering a collaborative

Qualifications

• Greet and check-in patients professionally.
• Manage appointment scheduling and rescheduling.
• Answer calls, respond to inquiries, and direct calls.
• Verify insurance and patient demographics.
• Maintain patient records with accuracy and confidentiality.
• Process payments and handle billing inquiries.
• Coordinate communication between front office, clinical staff and physicians.
• Ensure front office area is clean and organized.
• Assist patients with completing required forms and paperwork.
• Adhere to HIPAA and company policies.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system with accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.

Job description

CornerStone Ear Nose & Throat , an affiliate of SENTA Partners , provides specialized ENT care for Charlotte, Monroe and Indian Land communities and offers thorough, technologically advanced diagnosis and treatment for the full range of ENT conditions.

Our mission ishelp people Breathe better, Hear better, Livebetter. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at CornerStone Ear, Nose & Throat serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities:

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer: (Full Time Employees Only)

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Monday through Thursday: 7:30-5:00
  Friday: 7:30-12:30
• Cer tain US jurisdictions require S ENTA Partners to provide new employees with a reasonable estimate of the salary for th is role at the loc a tion in which the job may be performed . Th e posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs .
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.