Patient Experience Coordinator - Front Desk

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a friendly, professional Patient Representative (Front Desk) to deliver exceptional customer service and administrative support in our busy clinical offices.

You will guide patients through check-in/out, verify insurance in the EHR, schedule visits, and help manage clinic flow while upholding CEENTA’s standards of compassionate patient care.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Minimum 3 years in customer service or patient-facing medical office role preferred.
• Strong professional and courteous communication.
• Proficiency with EMR, Microsoft Office and office equipment.
• Ability to multitask in a fast-paced environment with accuracy.
• Ability to handle confidential information professionally.

Responsibilities

• Welcome and check in patients; maintain efficient patient flow.
• Verify and enter patient demographics and insurance in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system and respond to messages promptly.
• Process check-out, collect co-pays/balances, and explain statements.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain queues and index documents in the EHR.
• Keep lobby areas clean and organized.
• Support clinical teams with messages, scanning, mail, and admin tasks.
• Demonstrate confidentiality and adherence to CEENTA policies.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Confidentiality

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a friendly, professional Patient Representative (Front Desk) to deliver exceptional customer service and administrative support in our busy clinical offices.

You will guide patients through check-in/out, verify insurance in the EHR, schedule visits, and help manage clinic flow while upholding CEENTA’s standards of compassionate patient care.