Patient Experience Lead — ENT Front Office

Sentapartners; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

Health Savings Account

Flexible Spending Account

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program

Schedule: Mon-Thu 7:30–5:00, Fri 7:30–

Job summary

CornerStone Ear, Nose & Throat, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors and staff in Charlotte, NC. You will manage appointments, verify insurance and demographics, handle billing inquiries, and support the clinical team while ensuring HIPAA compliance.

This full-time position offers comprehensive benefits and standard hours Monday through Thursday 7:30-5:00 and Friday 7:30-12:30, fostering a collaborative

Qualifications

• Greet and check-in patients professionally.
• Manage appointment scheduling and rescheduling.
• Answer calls, respond to inquiries, and direct calls.
• Verify insurance and patient demographics.
• Maintain patient records with accuracy and confidentiality.
• Process payments and handle billing inquiries.
• Coordinate communication between front office, clinical staff and physicians.
• Ensure front office area is clean and organized.
• Assist patients with completing required forms and paperwork.
• Adhere to HIPAA and company policies.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system with accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.

Job description

CornerStone Ear, Nose & Throat, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors and staff in Charlotte, NC. You will manage appointments, verify insurance and demographics, handle billing inquiries, and support the clinical team while ensuring HIPAA compliance.

This full-time position offers comprehensive benefits and standard hours Monday through Thursday 7:30-5:00 and Friday 7:30-12:30, fostering a collaborative