ENT Front Desk & Scheduling Specialist

The University of Kansas Health System; Kansas City (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

The University of Kansas Health System in Kansas City, MO is seeking a Patient Service Representative for the ENT clinic to manage front desk activities, schedule appointments, verify demographics and insurance, and support patient check-in and checkout processes.

The role emphasizes patient experience, coordination of itineraries, and MyChart/EMR proficiency to streamline visits and transitions across the care team. Strong customer service and confidentiality are essential.

Qualifications

• High School diploma or GED required.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: schedule referrals and appointments.
• Register patients during scheduling and verify demographics/insurance.
• Assist with MyChart activation and online check-in process.
• Check-in/out at front desk and answer phones.
• Process copays and ensure accurate billing information.
• Support care team with rooming and follow-up scheduling.
• Maintain EMR documentation and scanning workflows.

Skills

Customer service

Communication

Problem resolution

Education

High School Graduate or GED

Healthcare/clerical experience (preferred)

Tools

Microsoft Excel

Word

Outlook

Teams

Job description

The University of Kansas Health System in Kansas City, MO is seeking a Patient Service Representative for the ENT clinic to manage front desk activities, schedule appointments, verify demographics and insurance, and support patient check-in and checkout processes.

The role emphasizes patient experience, coordination of itineraries, and MyChart/EMR proficiency to streamline visits and transitions across the care team. Strong customer service and confidentiality are essential.