Patient Services & Scheduling Specialist

The University of Kansas Hospital; Overland Park (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Kansas Hospital is seeking a Patient Service Representative to join its ambulatory clinic team in Overland Park, Kansas. The role focuses on front desk operations, greeting patients, scheduling, and processing payments to ensure a smooth patient experience.

Responsibilities include scheduling, patient registration, insurance verification, MyChart assistance, and post-visit follow-up planning.

Qualifications

• High School Graduate or GED.
• One or more years of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: Schedule internal and external department referrals, in-person appointments, telehealth visits, surgeries, procedures, and ancillary services using Epic Cadence decision trees.
• Register patients during scheduling, entering demographics, verifying insurance, completing the Medicare Secondary Payer Questionnaire, scanning, and preparing documentation.
• Preauthorise clinic-specific visits and procedures as needed.
• Assist patients with MyChart activation and support, including online check-in prior to appointments.
• During Visit: Perform high-volume patient clinic check-in/out and phone reception following health system standards; secure patient signatures for consent and financial forms; complete standard registration and scanning procedures in the EMR.
• Collect point-of-service payments per EMR estimates, including copay, co-insurance, and deductibles.
• Post-Visit: Schedule follow-up internal and external diagnostic and therapeutic orders, creating a patient itinerary based on provider orders.
• Remain in clinic until the last patient is checked out and any follow-up visits are scheduled.

Skills

Customer service

Healthcare experience

Problem solving

Communication skills

Education

High School Diploma or GED

College coursework toward degree (associates/bachelor)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Teams

Job description

The University of Kansas Hospital is seeking a Patient Service Representative to join its ambulatory clinic team in Overland Park, Kansas. The role focuses on front desk operations, greeting patients, scheduling, and processing payments to ensure a smooth patient experience.

Responsibilities include scheduling, patient registration, insurance verification, MyChart assistance, and post-visit follow-up planning.