Patient Access Specialist: Front Desk & Scheduling

The University of Kansas Health System; Kansas City (MO); On-site; USD 24,796 - 30,307; Part time

Job summary

The University of Kansas Health System in Kansas City, MO is seeking a Part-time SW KC Mkt Patient Access Representative to greet patients and visitors, verify demographics and insurance, and ensure accurate data entry for reimbursement.

The role includes appointment scheduling, reminder calls, prompt phone handling, collecting co-pays, and serving as a liaison between patients and medical staff to support a positive experience.

Qualifications

• High school diploma or GED required.
• Previous related experience preferred.
• Healthcare experience is a plus.

Responsibilities

• Greet customers in a prompt, courteous, and helpful manner.
• Verify patient information and collect necessary demographic and insurance details.
• Schedule appointments and manage reminders and no-show procedures.
• Answer phones, route messages, and communicate with staff as needed.
• Collect co-pays and balances; balance payments at end of day.
• Serve as liaison between patient and medical staff and enter data in EMR.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Education

High school diploma or GED

Tools

EMR/EHR system

Scheduling system

Job description

The University of Kansas Health System in Kansas City, MO is seeking a Part-time SW KC Mkt Patient Access Representative to greet patients and visitors, verify demographics and insurance, and ensure accurate data entry for reimbursement.

The role includes appointment scheduling, reminder calls, prompt phone handling, collecting co-pays, and serving as a liaison between patients and medical staff to support a positive experience.