Part-Time Patient Experience Front Desk Specialist

The University of Kansas Health System; Kansas City (KS); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

The University of Kansas Health System is seeking a Patient Service Representative at Bell Hospital / Quivira Medical Pavilion A in Kansas City, KS. This role is key to delivering a smooth patient experience, handling front desk duties, greeting patients, registering, collecting co-pays, and assisting with MyChart and EMR appointment requests.

Responsibilities include pre-visit scheduling, checking in/out, coordinating referrals, scheduling visits, and ensuring accurate demographics/insurance

Qualifications

• High School Graduate or GED.
• 1+ years customer service or health care experience.
• Preferred: College coursework toward an Associate’s or Bachelor’s Degree.
• Clerical, registration and/or customer service experience within a health care setting.
• Preferred Language Skills - bilingual documented proficiency if applicable.

Responsabilités

• Pre-Visit Scheduling: schedule referrals, appointments, and accuracy checks.
• During Visit Check-In: handle high-volume front desk tasks and phone coverage.
• Post-Visit Scheduling: arrange follow-up orders and appointments in the itinerary.
• Registration/insurance verification: capture demographics and MSPQ when needed.
• MyChart/EMR support: assist activation and online check-in guidance.

Connaissances

Customer service

Problem resolution

Communication

Teamwork

Formation

High School Diploma or GED

College coursework toward degree

Outils

Microsoft Excel

Microsoft Word

Outlook

Teams

Description du poste

The University of Kansas Health System is seeking a Patient Service Representative at Bell Hospital / Quivira Medical Pavilion A in Kansas City, KS. This role is key to delivering a smooth patient experience, handling front desk duties, greeting patients, registering, collecting co-pays, and assisting with MyChart and EMR appointment requests.

Responsibilities include pre-visit scheduling, checking in/out, coordinating referrals, scheduling visits, and ensuring accurate demographics/insurance