Patient Experience Front Desk Specialist

The University of Kansas Health System; Kearney (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative for The Kearney Clinic to provide a welcoming front desk experience and streamline patient flow. You will greet patients, verify information, support MyChart and EMR tasks, collect copays, and coordinate appointment requests for the care team.

In this onsite role in Kearney, MO, you will partner with clinicians to manage schedules, prepare for visits, and ensure accurate registration and insurance verification.

Qualifications

• High School graduate or GED.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet and check in patients and visitors.
• Answer calls and manage front desk operations.
• Process MyChart and EMR appointment requests and copays.
• Schedule follow-up appointments and coordinate care.
• Assist with patient checkout and referrals when needed.

Skills

Customer service

Healthcare experience

English proficiency

Microsoft Office

Education

High School Diploma or GED

College coursework towards Associate’s or Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative for The Kearney Clinic to provide a welcoming front desk experience and streamline patient flow. You will greet patients, verify information, support MyChart and EMR tasks, collect copays, and coordinate appointment requests for the care team.

In this onsite role in Kearney, MO, you will partner with clinicians to manage schedules, prepare for visits, and ensure accurate registration and insurance verification.