Patient Experience Concierge — Front Desk & Scheduling

The University of Kansas Health System; Liberty Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative for The Liberty Clinic to ensure a welcoming, efficient patient experience at the front desk. You will handle scheduling, registration, copay collection, and MyChart/EMR tasks to support the physician care team.

Ideal candidates have strong customer service skills, basic health‑care exposure, and attention to confidentiality, enabling smooth patient flow and accurate record handling in a busy ambulatory setting.

Qualifications

• High School Graduate or GED.
• 1+ years customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: schedule internal and external referrals.
• Schedule in person, telehealth, surgeries, and ancillary services using Epic Cadence.
• Register patients during scheduling, verify insurance, and process referrals.
• Collect copays, coinsurance, and deductibles at point of service.
• Assist with MyChart activation and EMR/document processes.
• Responsible for front desk check-in/out and phone reception.

Skills

Customer service

Problem resolution

Education

High School Graduate or GED

1+ years customer service or health care experience

College coursework toward an Associate/Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative for The Liberty Clinic to ensure a welcoming, efficient patient experience at the front desk. You will handle scheduling, registration, copay collection, and MyChart/EMR tasks to support the physician care team.

Ideal candidates have strong customer service skills, basic health‑care exposure, and attention to confidentiality, enabling smooth patient flow and accurate record handling in a busy ambulatory setting.