Patient Services Specialist - Front Desk & Scheduling

The University of Kansas Health System; Kansas; On-site; USD 30,000 - 40,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations at the Westwood Medical Pavilion. This role involves greeting patients, scheduling appointments, and ensuring a seamless patient experience.

The ideal candidate will have customer service experience and a high school diploma or GED. The position requires basic computer skills and will contribute to improving the patient care environment.

Qualifications

• 1 or more years customer service or health care experience.
• Ability to maintain patient confidentiality.
• Fluency in English required.

Responsibilities

• Perform front desk operations, including greeting and checking in patients.
• Schedule appointments, surgeries, and procedures.
• Manage patient check-in and check-out processes.

Skills

Customer service skills

Problem resolution

Basic computer skills

Education

High School Graduate or GED

College coursework towards an Associate's or Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative to manage front desk operations at the Westwood Medical Pavilion. This role involves greeting patients, scheduling appointments, and ensuring a seamless patient experience.

The ideal candidate will have customer service experience and a high school diploma or GED. The position requires basic computer skills and will contribute to improving the patient care environment.