Enrollment Success Specialist

Cengage Group; Kansas City (MO); Remote; USD 29,000 - 39,000; Full time

Job summary

Cengage Group seeks an Enrollment Representative to connect with prospective students and guide them toward suitable programs. You will work with leads from websites, referrals, live chat, and calls to achieve enrollment goals, delivering excellent customer experiences.

The role emphasizes CRM usage, basic technical troubleshooting, and teamwork within a fast-paced educational sales environment.

Qualifications

• Basic computer knowledge and ability to navigate common software applications.
• Proficiency in CRM systems and enrollment tools to manage student information.
• Ability to troubleshoot simple technical issues and maintain smooth operations.
• Preferred experience in student admissions or enrollment.

Responsibilities

• Prioritize qualified leads from multiple channels to drive enrollment.
• Match prospective students with suitable programs and guide them through enrollment.
• Overcome objections and counsel students on educational objectives.
• Meet enrollment objectives with effective strategies.

Skills

Technical skills

Stable wifi

Customer-facing experience

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Job description

Cengage Group seeks an Enrollment Representative to connect with prospective students and guide them toward suitable programs. You will work with leads from websites, referrals, live chat, and calls to achieve enrollment goals, delivering excellent customer experiences.

The role emphasizes CRM usage, basic technical troubleshooting, and teamwork within a fast-paced educational sales environment.