Enrollment Advisor for Student Success

Cengage Group; Jacksonville (FL); Remote; USD 29,000 - 37,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to assist learners in selecting programs that match their goals. You will prioritize qualified leads from website, referrals, live chat, and phone, guiding applicants toward suitable courses.

The role emphasizes sales with a strong customer-service mindset and requires basic computer skills, comfort with common software, and the ability to troubleshoot. A proactive self-starter who communicates well will thrive here.

Qualifications

• Enrollment Representatives play a vital role in driving sales revenue for Ed2go continuing education and career training programs.

Responsibilities

• Ask probing questions and overcome objections.
• Counsel prospective students regarding their educational and career objectives.
• Guide students through the enrollment process.
• Successfully implement strategies to meet enrollment objectives.

Skills

Basic computer literacy

System navigation

Troubleshooting

Adaptability

Communication tools

Education

Some college coursework or degree

Tools

CRM systems

Job description

Cengage Group is seeking an Enrollment Representative to assist learners in selecting programs that match their goals. You will prioritize qualified leads from website, referrals, live chat, and phone, guiding applicants toward suitable courses.

The role emphasizes sales with a strong customer-service mindset and requires basic computer skills, comfort with common software, and the ability to troubleshoot. A proactive self-starter who communicates well will thrive here.