Enrollment Advisor for Education Programs

Cengage Group; Huntsville (AL); Remote; USD 29,000 - 38,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to join a team that helps learners pursue education and career goals. You will qualify leads from multiple channels, match students with appropriate programs, and ensure a high-quality customer experience at every touchpoint.

Candidates should have basic computer knowledge, be comfortable navigating common software and enrollment tools, and demonstrate basic troubleshooting when issues arise to keep operations smooth and efficient.

Qualifications

• Technical aptitude to operate applications and troubleshoot basic issues.
• Reliable wifi connection (not hotspot).
• Willingness to learn new technologies and adapt to updates.

Responsibilities

• Ask probing questions and overcome objections to guide enrollment decisions.
• Counsel prospective students regarding educational and career objectives.
• Walk students through the enrollment process and meet enrollment objectives.
• Coordinate with teams to ensure a seamless student experience from inquiry to enrollment.

Skills

Technical expertise

Reliable Wifi

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Job description

Cengage Group is seeking an Enrollment Representative to join a team that helps learners pursue education and career goals. You will qualify leads from multiple channels, match students with appropriate programs, and ensure a high-quality customer experience at every touchpoint.

Candidates should have basic computer knowledge, be comfortable navigating common software and enrollment tools, and demonstrate basic troubleshooting when issues arise to keep operations smooth and efficient.