Enrollment Advisor for Education & Career Programs

Cengage Group; Los Angeles (CA); Remote; USD 44,000 - 59,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to connect with prospective students and guide them toward suitable programs. You will prioritize leads from multiple channels and ensure an excellent customer experience throughout the enrollment process.

The role focuses on sales, customer service, and education, requiring basic computer skills and the ability to troubleshoot issues across common platforms. A proactive, self-starting attitude is essential.

Qualifications

• Basic computer literacy and ability to navigate common software applications.
• Experience with CRM systems and enrollment tools to manage student information.
• Ability to learn new technologies and adapt to system updates.

Responsibilities

• Prioritize qualified leads from website, referrals, live chat and telephone.
• Match prospective students with suitable programs and maintain a top-notch customer experience.
• Counsel students on educational and career objectives and guide them through enrollment.
• Implement enrollment strategies to meet objectives and drive sales revenue.

Skills

Technical expertise

Reliable Wifi

Education

Some college coursework

Tools

CRM systems

Job description

Cengage Group is seeking an Enrollment Representative to connect with prospective students and guide them toward suitable programs. You will prioritize leads from multiple channels and ensure an excellent customer experience throughout the enrollment process.

The role focuses on sales, customer service, and education, requiring basic computer skills and the ability to troubleshoot issues across common platforms. A proactive, self-starting attitude is essential.