Education Enrollment Specialist

Cengage Group; Columbia (SC); Remote; USD 29,000 - 38,000; Full time

Job summary

Cengage Group in the United States is hiring an Enrollment Representative to connect with prospective students, guide them toward programs that fit their goals, and support their educational and career aspirations. You will prioritize qualified leads from our website, referrals, live chat, and phone, ensuring a top-notch customer experience and driving enrollment growth.

Candidates should have basic computer skills, proficiency with common software, and the ability to troubleshoot issues as they

Qualifications

• Basic computer knowledge and ability to navigate common software applications.

Responsibilities

• Ask probing questions and overcome objections to guide students.
• Counsel prospective students regarding their educational and career objectives.
• Guide students through the enrollment process.
• Meet enrollment objectives through effective lead management.

Skills

Probing questions

Customer-focused

Communication

Problem solving

Adaptability

Education

Some college coursework or degree

Tools

CRM systems

Enrollment tools

Web platforms

Email platforms

Video conferencing tools

Job description

Cengage Group in the United States is hiring an Enrollment Representative to connect with prospective students, guide them toward programs that fit their goals, and support their educational and career aspirations. You will prioritize qualified leads from our website, referrals, live chat, and phone, ensuring a top-notch customer experience and driving enrollment growth.

Candidates should have basic computer skills, proficiency with common software, and the ability to troubleshoot issues as they