Enrollment Success Specialist

Cengage Group; Charleston (WV); Remote; USD 29,000 - 39,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to help learners pursue their educational goals by guiding them to suitable programs and ensuring a high-quality customer experience. You will manage qualified leads and steer prospects through the enrollment journey while using standard enrollment tools.

The role emphasizes sales, customer service, and education in a dynamic learning environment with strong support for effective processes and systems.

Qualifications

• Technical expertise and capability to operate applications.
• Reliable Wifi connection. (Not a Hotspot)

Responsibilities

• Skillfully ask probing questions and overcome objections.
• Counsel prospective students regarding their educational and career objectives.
• Guide students through the enrollment process.
• Successfully implement strategies to meet enrollment objectives.

Skills

Technical skills

WiFi reliability

Education

Some college coursework or degree

Prior experience in Student Admissions/Enrollment

Job description

Cengage Group is seeking an Enrollment Representative to help learners pursue their educational goals by guiding them to suitable programs and ensuring a high-quality customer experience. You will manage qualified leads and steer prospects through the enrollment journey while using standard enrollment tools.

The role emphasizes sales, customer service, and education in a dynamic learning environment with strong support for effective processes and systems.