Enrollment Services Specialist

Inside Higher Ed; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plans

Professional development opportunities

Job summary

A university enrollment office in Atlanta seeks an Enrollment Services Specialist to provide customer service and support in admissions and registration processes. This role involves assisting students throughout their enrollment journey, answering inquiries related to academic and biographical records, and conducting outreach campaigns to improve enrollment rates. Candidates should possess a bachelor's degree and at least two years of relevant experience in a fast-paced environment. Competitive benefits and professional development opportunities are offered.

Qualifications

• Bachelor's degree and two years of related experience.
• Experience in a high-volume customer service environment.
• Ability to analyze student accounts and records.

Responsibilities

• Provide cross-functional enrollment services including admissions and registration.
• Answer questions about enrollment and provide support to students.
• Conduct outreach calling campaigns to assist students with enrollment processes.

Skills

Customer Service

Student Advisement

Problem Solving

Admissions Processes

Education

Bachelor's degree

Tools

Salesforce

CRM systems

Job description

Enrollment Services Specialist

Office of the Registrar

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross‑functional services in the area of enrollment services to include admissions, registration, academic and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high‑volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge‑sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

• Provide cross‑functional services in the area of enrollment services to include admissions, registration, enrollment, and academic records.
• Must also have an understanding of admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, in particular about admissions, registration, academic and biographical records and issues related to on campus and online course enrollment.
• Provides assistance completing necessary enrollment and academic processes up through graduation.
• Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with only minimal supervisory guidance. Counsel students on a variety of issues during our New Student Orientation to enrollment and after, including but not limited to registration and academic records.
• Provide excellent customer service within a high‑volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.
• Public contact by counseling, advising, investigating, and problem‑solving questions and issues from current and previous students, parents, faculty, staff, other college offices in all aspects of the enrollment process, including but not limited to in‑depth admissions, registration, academic and biographical records, and issues related to campus and on‑line course enrollment. Being responsible for charting each student in Salesforce and being logged in to our CMS system, in which students are queued for a better customer flow management.
• Providing counseling to students and parents with in‑depth enrollment questions. Answering tier 1 questions regarding all aspects of enrollment, in particular about registration, academic and biographical records and issues related to on campus and online course enrollment. Assisting in our reinstatement process for each semester and which is completed after students have dropped out of classes.
• Community outreach (conducting calling campaigns for outreach to students to complete enrollment processes concerning registration as well as assisting with outreach to the departments on Office of the Registrar's and Admissions processes.)

Qualifications

Minimum Hiring Qualifications:

Bachelor's degree and two years of related experience; or a combination of education and experience.

College/Business Unit: Enrollment Management

Location: Atlanta Campus

Job Posting: 02/16/26, 10:07:54 AM

Open until filled