Enrollment Services Representative

Georgia Southern University; Statesboro (GA); Presencial; USD 23 000 - 33 000; Tempo integral

Resumo da oferta

Georgia Southern University is seeking an Enrollment Services Representative for the Armstrong Campus in Savannah. The role supports prospective and current students through enrollment processes, including Financial Aid, Registrar, Bursar, and Admissions, delivering high-quality customer service in the university's first-stop Enrollment Services Department.

Requirements include a High School Diploma or equivalent and at least one year of related experience; a Bachelor's Degree is preferred.

Qualificações

• High School Diploma or equivalent.
• One (1) or more years of related work experience.
• Bachelor's Degree preferred.
• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Responsabilidades

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments.
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department.
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes.
• Provide excellent customer service consistently and professionally.
• Maintains confidentiality of student records in compliance with FERPA.
• Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.).

Descrição da oferta de emprego

Enrollment Services Representative

Job ID: 305438

Location: Georgia Southern - Savannah

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and mostcomprehensive center of higher learning south of Atlanta, and oneof the most dynamic public universities in the Southeast.

Founded in 1906, Georgia Southern has grown from asingle-purpose college into a Carnegie Doctoral/R2 institution with149 degree programs at the bachelor's, master's and doctorallevels, serving 31,600 students from all 50 states, WashingtonD.C., Puerto Rico and more than 100 nations.

Four distinct campuses extend Georgia Southern's reach acrossthe region: a 900-acre quintessential college campus in Statesboro,anchored by Georgian-style red-brick buildings set among oaks andpines; the Armstrong Campus in Savannah, minutes from historicdowntown and a short drive from the beaches of Tybee Island; amodern, purpose-built facility in Hinesville serving local andmilitary-affiliated students; and the East Georgia Campus inSwainsboro, an outdoor oasis nestled on a 385-acre pine forest,offering expanded pathways to higher education for students acrosssoutheast Georgia.

Through ten colleges, the Allen E. Paulson College ofEngineering and Computing, the College of Arts and Humanities, theCollege of Behavioral and Social Sciences, the College ofEducation, the College of Science and Mathematics, the Jack N.Averitt College of Graduate Studies, the Jiann-Ping Hsu College ofPublic Health, the Parker College of Business, the Waters Collegeof Health Professions and University College, Georgia Southerndelivers academic programs backed by real-world experience,research with regional and national impact, and a faculty committedto helping every student go further than they thought possible.

Accredited by the Southern Association of Colleges and SchoolsCommission on Colleges and holding specialized accreditation acrossits professional programs, Georgia Southern prepares graduates whoare ready to lead, contribute and soar beyond, in Georgia, acrossthe nation and around the world.

For more information, visit GeorgiaSouthern.edu.

Location

Armstrong Campus - Savannah, GA

Department Information

Enrollment Services

Job Summary

The Enrollment Services Representative assists students andUniversity constituents with enrollment-related needs as itpertains to Financial Aid, Student Accounts, Registrar functions,and Admissions functions (Undergraduate and Graduate) as well asother general inquiries using excellent customer service in theuniversity's first-stop enrollment services department.

Responsibilities

• Provide direct customer assistance to prospective and currentstudents and their supporters with enrollment processes primarilyin Financial Aid, Registrar, Bursar, and Admissionsdepartments
• Face-to-Face Center: Assist students and universityconstituents who come to the first-stop Enrollment ServicesDepartment
• Understand current Admissions, Financial Aid, Registrar, Bursarpolicies and procedures and how they impact student enrollmentprocesses
• Provide excellent customer service consistently andprofessionally
• Maintains confidentiality of student records in compliance withthe Family Education/Rights and Privacy Act (FERPA)
• Conduct outreach to students assisting with enrollmentrequirements (phone, emails, tickets, etc.)

Required Qualifications

Educational Requirements

• High School Diploma or equivalent

Required Experience

• One (1) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Knowledge of complex student information systems used in highereducation (Banner, Xtender, etc.)

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• One (1) or more years of previous office experience
• Experience in a high-volume, first-stop integrated studentservices office (ex. Enrollment Services Center) or high-volumecall center

Proposed Salary

$20.67 per hour

This is a non-exempt position paid on a biweeklybasis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

Abilities

• Ability to support various constituencies served by theUniversity
• Proficiency with computer and Microsoft Office applicationssoftware including word processing, spreadsheets, anddatabases
• Demonstrated commitment to student service and success andability to provide service for individuals as well as groups
• Demonstrated commitment to customer service centered workethic

Knowledge

• Adhere to University policies and procedures to meetInstitutional goals and support University's mission for studentsuccess

Skills

• Effective communication (verbal and written), organizationaland human relations skills

Apply Before Date

November 9, 2026

Application review may begin as early as November 5,2026.

Contact Information

For more information or questions about a job posting, pleasecontact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect. These values serve as the foundationfor all that we do as an organization, and each USG communitymember is responsible for demonstrating and upholding thesestandards. More details on the USG Statement of Core Values andCode of Conduct are available in USG Board Policy 8.2.18.1.2 andcan be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion ofbackground investigation including a criminal background checkdemonstrating your eligibility for employment with Georgia SouthernUniversity, as determined by Georgia Southern University in itssole discretion, confirmation of the credentials and employmenthistory reflected in your application materials and, if applicable,a satisfactory credit check. Applicants may be subject to apre-employment drug test.

Offers are made expressly subject to the applicable federal andstate laws, to the statutes, rules and regulations of thisinstitution and to the Bylaws and Policies of the Board of Regents(BOR) of the University System of Georgia (USG), which areavailable for your inspection upon request.

Legally authorized to work in the United States for the durationof employment without assistance from the University.

Must be able to perform duties and responsibilities with orwithout reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-FreeCommunity.

Equal Employment Opportunity

Georgia Southern University provides equal employmentopportunities to all employees and applicants for employmentwithout regard to race, color, sex, sexual orientation, genderidentity or expression, national origin, religion, age, veteranstatus, political affiliation, or disability. Individuals in needof reasonable accommodations under the Americans with DisabilitiesAct to participate in the search process should notify HumanResources: [phone].

Other Information

• Must be able to perform duties and responsibilities with orwithout reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.
• May be required to maneuver items weighing up to 25 pounds withor without reasonable accommodation.
• Stand, bend, walk and lift as needed throughout the day.

Background Check

• Position of Trust