Enrollment Services Specialist I

Inside Higher Ed; Albany (GA); On-site; USD 30,635 - 37,442; Full time

Job summary

A higher education institution is seeking an Enrollment Services Specialist I to provide excellent customer service to prospective and current students. Responsibilities include managing enrollment paperwork, assisting with various administrative tasks, and supporting admissions processes. Required qualifications include an Associate's Degree or equivalent experience along with 1 year of customer service experience. Strong computer skills and organizational abilities are essential. The salary for this position is approximately $34,039 annually.

Qualifications

• 1 year of customer service experience required.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work with a diverse student population.

Responsibilities

• Provide customer service for students in various formats.
• Manage and respond to department emails.
• Assure timely text-message campaigns using Admithub software.

Skills

Customer service

Data entry

Problem solving

Education

Associate's Degree or equivalent experience

Tools

Microsoft Office Suite

Banner

Job description

Enrollment Services Specialist I – Inside Higher Ed

Job Summary

Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students.

Responsibilities

• Fulfill receptionist duties, receive payments, enrollment and registration paperwork, schedule appointments, and provide front‑line customer service.
• Provide customer service in‑person at the front counter, via email, and over the telephone.
• Support admissions, registrars, enrollment services, financial aid, student account and/or student development functions and staff, including processing transcripts, inputting test scores, file management, data entry, campus, state or federal reporting, database management, troubleshooting, and general administrative/clerical tasks.
• Assist with the management of student assistants and quickly provide updates to co‑workers and student assistants for changes that occur within enrollment services and supported departments.
• Maintain Admithub software, ensuring text‑message campaigns are sent timely, the knowledge base remains current, and collaborating with other departments to address communication needs.
• Manage and respond to department emails.

Required Qualifications

• Associate’s Degree or a combination of training and experience.
• 1 year of customer service experience.

Preferred Qualifications

• Current notary or willing to become a notary.
• Work experience in a university’s office of registration, admissions, cashiering, financial aid, support services or a related function.
• Strong computer knowledge with the ability to navigate through Microsoft Office applications.
• Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and set priorities.

Proposed Salary

$34,039

Knowledge, Skills & Abilities

Knowledge

• Knowledge of admissions, registrar, student accounts, and financial aid policies.
• Knowledge of Banner and Microsoft Office Suite.
• Knowledge of records management.

Skills

• Customer service.
• Data entry.
• Problem solving.

Abilities

• Work with a diverse student population.
• Comprehend and learn new information quickly.
• Comprehend and interpret policy.

Contact Information

For more information or questions about this job posting, please contact the Office of Human Resources at (229) 500‑2026, or by email at [e-mail]. For technical support, call OneUSG Connect Support at (877) 251‑2644, or email [e-mail].

Equal Employment Opportunity

Albany State University is an equal‑access and affirmative action institution that welcomes applicants regardless of race, color, national origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.