Enrollment Servies Specialist

Georgia State University; Atlanta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Tuition assistance

Professional development

Mentorship

Job summary

Georgia State University is seeking an Enrollment Services Specialist in the Office of the Registrar. This role provides cross-functional enrollment services from admissions through graduation and delivers excellent customer service within a high-volume call center.

Responsibilities include advising on admissions, registration, and academic records, assisting with online and on-campus enrollment, and resolving Tier 1 issues with minimal supervision. Join a collaborative team in Atlanta.

Qualifications

• Bachelor's degree and two years of related experience.
• Preference for candidates with familiarity in a Call Center environment.
• Knowledge of FERPA and financial aid laws.
• Experience with integrated student record systems such as Banner/Banner Workflow.
• Experience in enrollment services (admissions, registrar, student accounts, financial aid).

Responsibilities

• Provide cross-functional enrollment services: admissions, registration, enrollment, and academic records.
• Understand admissions processes, student advisement, financial aid, and university operations.
• Answer questions about enrollment, admissions, registration, academic records, and on-campus/online course enrollment.
• Assist completing enrollment and academic processes through graduation.
• Analyze student accounts, update records, counsel, and resolve Tier 1 issues with minimal supervision.
• Deliver excellent customer service in a high-volume Enrollment & Registration Services Center call center environment.

Skills

Call center experience

Customer service

Oral and written communication

Organizational skills

FERPA knowledge

Banner/Banner Workflow

Education

Bachelor's degree with 2+ years related experience

Tools

Banner

Banner Workflow

Job description

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.
• Provide assistance completing necessary enrollment and academic processes through graduation.
• Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Requirements:

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements:

Preference will be given to candidates demonstrating a knowledge of Call Center environment.

• Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.
• Must have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Experience with FERPA and laws governing financial aid.
• Minimum two years' experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)

Department

Office of Registrar

Location

Atlanta Campus

Shift

M-F 8:30 a.m. - 5:15 p.m.

Salary

$43,100

Pay Grade

16

FLSA Status

Non-Exempt

Job Type

Full Time (Benefits Eligible)

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect.

These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security.

It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus.

This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Additional Information

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.