Enrollment Servies Specialist

Georgia State University; Seattle (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University is seeking an Enrollment Services Specialist for the Office of the Registrar on the Atlanta Campus. You will provide cross-functional enrollment services across admissions, registration, and academic records, ensuring smooth processing from start to graduation.

Responsibilities include advising on admissions and financial aid processes, answering diverse enrollment questions, and maintaining accurate records.

Qualifications

• Bachelor's degree or equivalent with two years related experience.
• Working knowledge of call center environments preferred.
• Excellent oral and written communication skills.
• Ability to multi-task and pay attention to detail.
• Experience with FERPA and financial aid laws is a plus.

Responsibilities

• Provide cross-functional enrollment services including admissions, registration, enrollment, and academic records.
• Understand admissions processes, student advisement, financial aid in a university setting.
• Answer questions on admissions, registration, academic records and enrollment issues.
• Assist completing enrollment processes through graduation.
• Analyze student accounts, update records, provide counseling, and resolve Tier 1 issues with minimal supervision.
• Deliver excellent customer service in a high-volume call center including outreach campaigns and CRM ticketing.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Education

Bachelor's degree

Two years related experience

Tools

Banner

Banner Workflow

Job description

Student Success: Office of the Registrar

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.
• Provide assistance completing necessary enrollment and academic processes through graduation.
• Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Minimum Requirements

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements

Preference will be given to candidates demonstrating a knowledge of Call Center environment.

• Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.
• Must have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Experience with FERPA and laws governing financial aid.
• Minimum two years’ experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)

Department

Office of Registrar

Location

Atlanta Campus

Shift

M-F 8:30 a.m. - 5:15 p.m.

Salary

$43,100

FLSA Status

Non-Exempt

Job Type

Full Time (Benefits Eligible)

Job Posting

10/19/26, 4:05:49 PM 11/02/26, 10:59:00 PM

Special Instructions

To be fully considered for this position all candidates must submit the following at the time of submission: A complete and accurate GSU application, Resume, Cover Letter (Recommended) Final candidates must provide three professional references.

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.