Student Enrollment Success Advocate

Inside Higher Ed; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plans

Professional development opportunities

Job summary

A university enrollment office in Atlanta seeks an Enrollment Services Specialist to provide customer service and support in admissions and registration processes. This role involves assisting students throughout their enrollment journey, answering inquiries related to academic and biographical records, and conducting outreach campaigns to improve enrollment rates. Candidates should possess a bachelor's degree and at least two years of relevant experience in a fast-paced environment. Competitive benefits and professional development opportunities are offered.

Qualifications

• Bachelor's degree and two years of related experience.
• Experience in a high-volume customer service environment.
• Ability to analyze student accounts and records.

Responsibilities

• Provide cross-functional enrollment services including admissions and registration.
• Answer questions about enrollment and provide support to students.
• Conduct outreach calling campaigns to assist students with enrollment processes.

Skills

Customer Service

Student Advisement

Problem Solving

Admissions Processes

Education

Bachelor's degree

Tools

Salesforce

CRM systems

Job description

A university enrollment office in Atlanta seeks an Enrollment Services Specialist to provide customer service and support in admissions and registration processes. This role involves assisting students throughout their enrollment journey, answering inquiries related to academic and biographical records, and conducting outreach campaigns to improve enrollment rates. Candidates should possess a bachelor's degree and at least two years of relevant experience in a fast-paced environment. Competitive benefits and professional development opportunities are offered.