Enrollment Specialist

Walden University; Phoenix (AZ); Hybrid; USD 31,684 - 36,423; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with 6% employer match

15 days paid vacation

12 paid holidays and 2 floating holidays

Job summary

A notable online education provider based in Phoenix, Arizona, seeks an Enrollment Specialist to build trusted relationships with prospective students. This role involves guiding students through the enrollment process and understanding their educational goals. Candidates must have a Bachelor's degree and strong customer service skills, with experience in admissions preferred. This position offers competitive hourly pay between $23 and $26.44 and a comprehensive benefits package, fostering a collaborative work environment.

Qualifications

• 1+ year customer service or account management experience preferred.
• Confident telephone presence with excellent verbal and written communication skills.
• Self-motivated with strong time management skills.

Responsibilities

• Master the enrollment process steps including financial aid.
• Effectively communicate university value propositions to prospective students.
• Conduct quality communications and maintain accurate student information.

Skills

Customer service

Relationship building

Critical thinking

Problem-solving

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden. We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

Opportunity at a Glance

The Specialist, Enrollment serves as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university's programs and features. Specialists provide excellent service to prospective students to understand their personal and professional development goals to identify the appropriate higher education program to enable their future success.

Responsibilities

• Master the various steps in the enrollment process to include specialized areas such as financial aid.
• Effectively communicate the value propositions of our brands in order to be able to provide an excellent student experience by offering the right program and start date through various communication methods such as phone/mail/fax/direct mail to enable the prospect to make an informed decision for the appropriate academic program.
• Utilizes critical thinking and problem‑solving skills to address and resolve student issues and ensure positive student experience.
• Exceeds performance standards through personal conduct, individual and team attitude.
• Contributes to the growth of the business by guiding prospective students through the University’s enrollment process and assessing potential applicants and determine if they are qualified to apply and enroll in all academic programs, including Doctoral and Alumni programs.
• Conduct quality inbound/outbound communications, increased level of lead activity, complete/accurate applications, professional demeanor, and positive working relationships.
• Consistently keep track of, enters information into computer software and ensures accurate student information while observing confidentiality of information in a regulated environment.
• Maintains positive relationships with students to help support program persistence and generate referral activity.
• Work collaboratively to build a strong team relationship by working with direct team and other functional departments.
• Participation in training sessions and activities to facilitate student enrollments and team collaboration is expected.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor’s Degree Required
• 1+ year Customer service, account management or relationship building experience. Preferred
• 1+ year Previous admissions experience preferred Working knowledge of Microsoft Office (Word, Excel, Power Point) Preferred
• Must possess confident telephone presence Must possess excellent verbal, written and interpersonal communication skills
• Must be self‑motivated and able to work effectively in a team environment
• Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
• Possess high level understanding of products and degree programs offered to students
• Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
• Must possess consultative skills and demonstrate ability to adapt to change in a fast‑paced environment
• Must possess ability to receive constructive feedback and demonstrate accountability Must possess critical thinking, problem solving skills and good judgment
• Must successfully complete Enrollment Specialist training, including product evaluations and telephone assessments before being certified as an Enrollment Specialist
• Must maintain confidential student data in line with the Covista Code of Conduct and Ethics policy
• Must comply with Covista Code of Conduct and Ethics policy in all professional activities

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $23 and $26.44/hr. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation