Enrollment Consultant - EdTech & Student Pathways

Cengage Group; Providence (RI); Remote; USD 44,000 - 58,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to connect with prospective students and guide them toward programs that fit their goals. This role supports our mission by helping learners achieve their educational and career objectives through tailored program recommendations.

You will prioritize qualified leads from our website, referrals, live chat and telephone, delivering a top-notch customer experience at every touchpoint. A proactive, service-oriented mindset is essential.

Qualifications

• Proven track record in a customer-facing role.
• Experience with enrollment tools and basic troubleshooting is a plus.

Responsibilities

• Prioritize qualified leads from website, referrals, live chat and phone.
• Match prospective students with suitable programs and ensure a high-quality experience.
• Guide students through the enrollment process and meet enrollment objectives.

Skills

Technical expertise and capability to

Reliable Wifi connection

Education

Some college coursework or degree

Job description

Cengage Group is seeking an Enrollment Representative to connect with prospective students and guide them toward programs that fit their goals. This role supports our mission by helping learners achieve their educational and career objectives through tailored program recommendations.

You will prioritize qualified leads from our website, referrals, live chat and telephone, delivering a top-notch customer experience at every touchpoint. A proactive, service-oriented mindset is essential.