Enrollment Consultant — EdTech & Career Programs

Cengage Group; Louisville (KY); Remote; USD 29,000 - 39,000; Full time

Job summary

Cengage Group is seeking an Enrollment Representative to join our team and help learners worldwide reach their educational and career goals. This role focuses on connecting with prospective students and steering them toward suitable programs, delivering a high-quality customer experience at every touchpoint.

Responsibilities include prioritizing qualified leads from various channels, matching students with the right programs, and supporting them through the enrollment process while maintaining

Qualifications

• Basic computer knowledge and ability to navigate common software applications.
• System navigation: experience with web-based platforms, CRM systems, and enrollment tools.
• Troubleshooting: basic ability to resolve connectivity or login issues.
• Adaptability: willingness to learn new technologies and adapt to updates.
• Communication tools: familiarity with email, video conferencing, and instant messaging.

Responsibilities

• Ask probing questions and overcome objections to guide students.
• Counsel prospective students regarding educational and career objectives.
• Guide students through the enrollment process.
• Implement strategies to meet enrollment objectives.

Skills

Technical skills

Reliable Wifi

Education

Some college coursework or degree

Job description

Cengage Group is seeking an Enrollment Representative to join our team and help learners worldwide reach their educational and career goals. This role focuses on connecting with prospective students and steering them toward suitable programs, delivering a high-quality customer experience at every touchpoint.

Responsibilities include prioritizing qualified leads from various channels, matching students with the right programs, and supporting them through the enrollment process while maintaining