Enrollment Collaboration Manager: School Ops & Strategy

Denver Public Schools; Denver (CO); On-site; USD 76,000 - 91,000; Full time

Benefits offered by this job

Time off

Health benefits

PERA Retirement

Job summary

Denver Public Schools is seeking a seasoned Operations Leader to manage daily functions of Enrollment Services' Customer Service & School Collaboration teams. You will oversee the hotline, School Choice inbox, and related processes, guiding a team to deliver a smooth, equitable enrollment experience for families.

The role emphasizes strategy, training, and cross‑district collaboration, ensuring compliance and timely execution of transfers, homeschooling, foreign exchange, and boundary/100%

Qualifications

• Bachelor's degree or relevant work experience required.
• Master's Degree preferred.
• 5+ years of related experience required.
• 3+ Years of Management Responsibility.
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity.

Responsibilities

• Manages day to day operations of enrollment services functions such as hotline and School Choice email inbox.
• Oversees Administrative Transfers, Foreign Exchange, Homeschooling, Boundary and 100% Choice school support.
• Spearheads Customer Service strategy across enrollment channels, optimizing response quality and satisfaction.
• Oversees enrollment communications and training to drive engagement and consistent operations.
• Leads and manages a team, overseeing hiring, development and performance management.
• Ensures compliance with policies, data accuracy and timelines for related processes.
• Manages enrollment for boundary and 100% of Choice schools, ensuring efficiency for schools and families.
• Addresses parent and school concerns escalated beyond Enrollment Representatives.
• Collaborates with Enrollment leadership to deliver clear enrollment communications and resources.

Skills

People management

Strategic planning

Change leadership

Stakeholder collaboration

Equity & inclusion focus

Education

Bachelor's degree or relevant experience

Master's degree preferred

Tools

Enrollment services software

Job description

Denver Public Schools is seeking a seasoned Operations Leader to manage daily functions of Enrollment Services' Customer Service & School Collaboration teams. You will oversee the hotline, School Choice inbox, and related processes, guiding a team to deliver a smooth, equitable enrollment experience for families.

The role emphasizes strategy, training, and cross‑district collaboration, ensuring compliance and timely execution of transfers, homeschooling, foreign exchange, and boundary/100%