Enrollment Advisor for Education Programs

Cengage Group; Sioux Falls (SD); Remote; USD 60,890,000 - 79,887,000; Full time

Job summary

Join Cengage Group in Sioux Falls as an Enrollment Representative, supporting learners worldwide by guiding them to programs that fit their goals and connecting with prospective students across channels. You will prioritize qualified leads, match them to the right programs, and ensure a top-tier customer experience at every touchpoint.

We value sales and service, require basic tech skills and CRM proficiency, and seek self-starters who can navigate diverse software while helping students begin

Qualifications

• Basic computer literacy and ability to operate common software applications.
• Proficiency with web-based platforms, CRMs, and enrollment tools to manage student information and workflows.
• Ability to perform basic troubleshooting for connectivity or login issues.
• Willingness to learn new technologies and adapt to system updates.
• Familiarity with email, video conferencing, and instant messaging tools for virtual communication.

Responsibilities

• Ask probing questions and overcome objections to guide enrollment decisions.
• Counsel prospective students regarding educational and career objectives.
• Guide students through the enrollment process from inquiry to enrollment.
• Meet enrollment objectives through effective strategies and customer-focused service.

Skills

Tech proficiency

System navigation

Troubleshooting

Adaptability

Communication tools

Education

Some college coursework or degree

Job description

Join Cengage Group in Sioux Falls as an Enrollment Representative, supporting learners worldwide by guiding them to programs that fit their goals and connecting with prospective students across channels. You will prioritize qualified leads, match them to the right programs, and ensure a top-tier customer experience at every touchpoint.

We value sales and service, require basic tech skills and CRM proficiency, and seek self-starters who can navigate diverse software while helping students begin