Engineering Enablement PM: Ramp Engineers Fast

Scale AI, Inc.; New York, Northern (NY, KY); Hybrid; USD 128,000 - 150,000; Full time

Job summary

Scale AI’s customer-facing engineering organization is one of the fastest-growing in enterprise AI. Frontier Agentic Engineers work directly with customers to build, integrate, and troubleshoot.

As Program Manager, Technical Enablement, you will create the enablement function from the ground up, own onboarding, and maintain a trusted knowledge base that evolves with Scale’s platform and product surface. You will be measured on ramp speed, knowledge base health, and readiness of the teams you

Qualifications

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role.
• 2+ years of program management experience in a fast-moving environment.
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company.
• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work.
• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it.
• Excellent written communication skills and a bias toward creating content that people actually use.
• Proficiency with AI tools for content creation, summarization, and workflow automation.

Responsibilities

• Design and launch a structured onboarding program for new FAE hires.
• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering.
• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries).
• Serve as the embedded enablement partner to FAE leadership and collaborate with cross-functional teams, managing milestones and reporting on outcomes.

Skills

4+ years experience

Program management

Technical enablement

Knowledge management

Technical docs reading

Written communication

AI tools proficiency

Job description

Scale AI’s customer-facing engineering organization is one of the fastest-growing in enterprise AI. Frontier Agentic Engineers work directly with customers to build, integrate, and troubleshoot.

As Program Manager, Technical Enablement, you will create the enablement function from the ground up, own onboarding, and maintain a trusted knowledge base that evolves with Scale’s platform and product surface. You will be measured on ramp speed, knowledge base health, and readiness of the teams you