Program Manager, Technical Enablement

United States Digital Space LLC; New York, San Francisco (NY, CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Retirement benefits

Learning and development stipend

Generous PTO

Job summary

Scale AI’s Enablement team is building a new program to ramp Frontline Agentic Engineers quickly and confidently, with a trusted knowledge base and evolving content. You will own onboarding, documentation, and ongoing development for customer-facing engineers, partnering with leadership across Product, Engineering, and Delivery.

You’ll design role-based onboarding, establish go-to-supply readiness, and drive a cadence of live sessions and release summaries to keep tenured engineers up to date on

Qualifications

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role.
• 2+ years of program management experience in fast-moving environments.
• Experience supporting technical teams (engineers or solutions engineers) at a B2B technology company.
• Strong instincts for knowledge management and documentation systems.

Responsibilities

• Design and launch a structured, role-based onboarding program for new FAE hires.
• Define ramped success criteria by role and communicate them to hires and managers.
• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering.
• Establish a cadence to keep content current as the platform evolves; tag owners and set expirations.
• Create a clear document hierarchy so engineers know canonical vs. deprecated resources.
• Surface the right documentation for the right audience; collaborate with internal experts to fix outdated content.
• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries).
• Identify readiness gaps and develop targeted content to close them.
• Collaborate with FAE leadership and Enablement team; manage multiple programs with milestones; report health and outcomes.

Skills

Project management

Technical enablement

Content creation

Knowledge management

Executive collaboration

Written communication

AI tooling proficiency

Job description

Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI. Frontier Agentic Engineers sit at the center of our most strategic relationships; building, integrating, and troubleshooting directly with customers. Until now, there has been no dedicated enablement function to support them.

As Program Manager, Technical Enablement, you will build that function from the ground up. Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves. You will own the full enablement lifecycle for customer-facing engineering, from day one onboarding through ongoing development, and you will be measured on ramp speed, knowledge base health, and the sustained readiness of the teams you support.

This role sits within the Enablement org and partners closely with FAE leadership, the broader Enablement team, and cross-functional stakeholders across Product, Engineering, Sales, and Delivery.

You will: Build and Own Engineering Onboarding

• Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days.

• Define fully ramped success criteria by role and communicate them clearly to new hires and their managers.

Own and Govern the Engineering Knowledge Base

• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation.

• Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs.

• Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated.

• Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep.

Drive Ongoing Technical Development (Everboarding)

• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases.

• Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them.

Stakeholder Collaboration & Program Management

• Serve as the embedded enablement partner to FAE leadership, maintaining a close pulse on what the teams need as the business scales.

• Collaborate with the broader Enablement team to adapt existing GTM enablement content for engineering audiences and bring engineering learnings back to the org.

• Manage multiple concurrent programs with clear milestones, keeping stakeholders informed on roadmap progress and program effectiveness.

• Report on program health and outcomes to engineering and Enablement leadership on an ongoing basis.

Ideally you’ll have:

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role.

• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment.

• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company.

• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work.

• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it.

• Excellent written communication skills and a bias toward creating content that people actually use.

• Proficiency with AI tools for content creation, summarization, and workflow automation.

Nice to haves:

• Background in developer tools, AI/ML platforms, or technical product environments where the end user is an engineer or technical practitioner.

• Experience building LMS-based learning paths or structured onboarding curricula for technical audiences.

• Familiarity with tiered instructional design or adult learning principles applied to technical content.

• Prior experience collaborating with Product, Engineering, or Delivery teams to extract and systematize institutional knowledge.

• Experience in a high-growth, venture-backed environment where you’ve built programs from scratch without waiting for perfect infrastructure.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst& Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equa