Energy Customer Care Pro (On-Site)

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is on the lookout for an enthusiastic full-time Energy Customer Care Representative in Las Cruces, New Mexico. This position focuses on providing customer service by handling inbound and outbound sales calls while cultivating long-term relationships with clients.

Successful candidates will engage in a rewarding working environment, driven by motivation and a sales-oriented mindset. MCI provides comprehensive training and benefits, ensuring employees feel appreciated and rewarded.

Qualifications

• Must be 18 years of age or older.
• Ability to read and speak English fluently.
• Must have reliable internet connection.
• Ability to type swiftly and accurately (20+ wpm).
• Experience in customer service or related fields is preferred.

Responsibilities

• Handle inbound and outbound sales calls.
• Document customer claims and interactions.
• Provide product and pricing recommendations.
• Resolve customer issues and escalate when necessary.
• Attend training and stay current with program knowledge.

Skills

Customer service orientation

Conflict resolution

Data entry skills

Excellent communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is on the lookout for an enthusiastic full-time Energy Customer Care Representative in Las Cruces, New Mexico. This position focuses on providing customer service by handling inbound and outbound sales calls while cultivating long-term relationships with clients.

Successful candidates will engage in a rewarding working environment, driven by motivation and a sales-oriented mindset. MCI provides comprehensive training and benefits, ensuring employees feel appreciated and rewarded.