Energy Customer Care Agent - Full-Time, Earn & Grow

MCI Careers; Las Cruces (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Career Growth Opportunities

Job summary

MCI Careers is looking for an enthusiastic Energy Customer Care Agent for a full-time role in Las Cruces, New Mexico. This position involves helping customers with product and service inquiries in a supportive and energetic team environment.

You will receive comprehensive training, allowing you to thrive in a call center. The role offers commission on top of your hourly wage along with daily contests and various benefits, making it a fantastic opportunity for the right candidate.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite required.
• Highly reliable with regular attendance.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Interact with hundreds of customers each week to resolve support issues.
• Handle inbound and outbound contacts professionally.
• Utilize systems to complete account management tasks.
• Accurate documentation of customer orders.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for an enthusiastic Energy Customer Care Agent for a full-time role in Las Cruces, New Mexico. This position involves helping customers with product and service inquiries in a supportive and energetic team environment.

You will receive comprehensive training, allowing you to thrive in a call center. The role offers commission on top of your hourly wage along with daily contests and various benefits, making it a fantastic opportunity for the right candidate.