Energetic Event Usher – Create Memorable Guest Experiences

SGA Talent; Chicago (IL); On-site; USD 17,000 - 28,000; Part time

Job summary

SGA Talent in Chicago seeks an Usher/Ticket Taker to warmly welcome visitors, verify entry, and assist with directions and guest questions. You will help maintain safe crowd flow, handle cash for tickets or merchandise, and support event staff in seating and accessibility needs.

The role emphasizes energetic hospitality, strong communication, and the ability to stay on your feet during busy periods, including evenings and weekends. This is a paid, on-site position in a fast-paced venue setting.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and public speaking abilities.
• Ability to handle conflicts calmly and professionally.
• Cash handling experience is a plus.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Greet guests with a friendly and energetic attitude as they arrive at the venue or event entrance.
• Verify tickets or passes efficiently to facilitate quick entry and reduce wait times.
• Provide excellent customer service by answering guest questions and assisting with directions or information about the event.
• Manage crowd flow to ensure safety and prevent congestion during busy periods.
• Handle cash transactions accurately when applicable, such as selling tickets or merchandise.
• Assist with guest services by addressing concerns or resolving conflicts promptly and professionally.
• Support event staff with additional duties such as guiding guests to seating areas or helping with special needs requests.
• Maintain a safe environment by monitoring guest behavior and reporting any safety issues immediately.

Skills

Customer service

Hospitality

Event management

Public speaking

Cash handling

Conflict resolution

Job description

SGA Talent in Chicago seeks an Usher/Ticket Taker to warmly welcome visitors, verify entry, and assist with directions and guest questions. You will help maintain safe crowd flow, handle cash for tickets or merchandise, and support event staff in seating and accessibility needs.

The role emphasizes energetic hospitality, strong communication, and the ability to stay on your feet during busy periods, including evenings and weekends. This is a paid, on-site position in a fast-paced venue setting.