Guest Service Host (Usher)

Default Brand; St. Louis (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Default Brand is seeking a customer service‑oriented usher to join our team in St. Louis, MO. You will greet guests, guide seating, and help maintain a clean, inviting venue during events.

Role requires effective communication, the ability to work quickly, and a willingness to cover shifts including nights, weekends, and holidays. Prior event experience is helpful but not required.

Qualifications

• High school level education or better with related experience is preferred.
• Experience in usher or event industry is beneficial.
• Strong communication and guest service skills required.

Responsibilities

• Greet guests in a warm, friendly manner and assist with seating.
• Monitor the area before and during events for cleanliness and presentation.
• Check tickets for date, level, aisle, row and seat accuracy.
• Help guests locate seating sections and provide clear information.
• Receive and respond to guest complaints; document issues on the Incident Report Form.
• Observe guests for falls or objects and document observations in the area.
• Stay visible, proactive, and avoid leaning or sitting while on duty.
• Maintain knowledge of facility layout and key areas.
• Work a flexible schedule including nights, weekends and holidays.

Skills

Customer Service

Team Player

Enthusiastic

Detail Oriented

Self-Starter

Functional Expert

Thought Provoking

Education

High School or better

Job description

Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following:

• Greet each guest in a warm and friendly manner.
• Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public.
• Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy.
• Assist guests with locating their seating section.
• Provide guests with clear and accurate information.
• Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form, listing any complaints and/or incidents that occur.
• Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.
• Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers’ attention. Usher staff cannot lean, slouch, or sit while on duty.
• Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.
• Work a flexible schedule as necessary to include nights, weekends and holidays.

Qualifications

Skills

Required

Customer Service

Advanced

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Functional Expert

Considered a thought leader on a subject

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

1-3 years:

High School diploma or GED with related experience or training is required. Experience in working Usher positions in the event industry is beneficial.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.