Event Usher

SGA Talent; Chicago (IL); On-site; USD 17,000 - 28,000; Part time

Job summary

SGA Talent in Chicago seeks an Usher/Ticket Taker to warmly welcome visitors, verify entry, and assist with directions and guest questions. You will help maintain safe crowd flow, handle cash for tickets or merchandise, and support event staff in seating and accessibility needs.

The role emphasizes energetic hospitality, strong communication, and the ability to stay on your feet during busy periods, including evenings and weekends. This is a paid, on-site position in a fast-paced venue setting.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and public speaking abilities.
• Ability to handle conflicts calmly and professionally.
• Cash handling experience is a plus.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Greet guests with a friendly and energetic attitude as they arrive at the venue or event entrance.
• Verify tickets or passes efficiently to facilitate quick entry and reduce wait times.
• Provide excellent customer service by answering guest questions and assisting with directions or information about the event.
• Manage crowd flow to ensure safety and prevent congestion during busy periods.
• Handle cash transactions accurately when applicable, such as selling tickets or merchandise.
• Assist with guest services by addressing concerns or resolving conflicts promptly and professionally.
• Support event staff with additional duties such as guiding guests to seating areas or helping with special needs requests.
• Maintain a safe environment by monitoring guest behavior and reporting any safety issues immediately.

Skills

Customer service

Hospitality

Event management

Public speaking

Cash handling

Conflict resolution

Job description

Job Overview:

Join our dynamic team as an Usher / Ticket Taker, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, warmly welcoming visitors, verifying tickets, and ensuring smooth entry into our vibrant events and venues. Your energetic presence will set the tone for an enjoyable visit, fostering a positive atmosphere from the moment guests arrive. This paid position offers a fantastic opportunity to develop skills in customer service, event management, and guest engagement while working in a fun, fast-paced environment.

Responsibilities:

• Greet guests with a friendly and energetic attitude as they arrive at the venue or event entrance.
• Verify tickets or passes efficiently to facilitate quick entry and reduce wait times.
• Provide excellent customer service by answering guest questions and assisting with directions or information about the event.
• Manage crowd flow to ensure safety and prevent congestion during busy periods.
• Handle cash transactions accurately when applicable, such as selling tickets or merchandise.
• Assist with guest services by addressing concerns or resolving conflicts promptly and professionally.
• Support event staff with additional duties such as guiding guests to seating areas or helping with special needs requests.
• Maintain a safe environment by monitoring guest behavior and reporting any safety issues immediately.

Qualifications:

• Previous experience in customer service, hospitality, or event management is preferred but not required; enthusiasm and a positive attitude are essential.
• Strong communication skills, including public speaking abilities to engage with diverse audiences.
• Ability to handle conflict calmly and effectively while maintaining professionalism.
• Experience in conflict management and guest services enhances your ability to create a welcoming atmosphere.
• Cash handling experience is a plus for roles involving ticket sales or concessions.
• Lifeguard experience or certifications are beneficial, especially if working at resort or poolside venues.
• Working with children or in food service environments demonstrates adaptability and patience in dynamic settings.
• Ability to stand for extended periods and work flexible hours, including evenings and weekends.

Join us to be part of an energetic team dedicated to delivering exceptional guest experiences! Your enthusiasm will help create memorable moments that keep visitors coming back. We value diversity, positivity, and a passion for hospitality- if you're ready to make every guest feel special, we want to hear from you!