Guest Experience Usher & Ticket Taker

Live Nation Worldwide, Inc.; Wheatland (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare

Employee ticketing program

Tuition reimbursement

Paid caregiver leave

Job summary

Live Nation Entertainment is hiring an Usher/Greeter/Ticket Taker to welcome guests, scan tickets, help locate seats, and ensure a safe, clean venue before, during, and after shows. The role emphasizes guest service and quick problem resolution in a dynamic live entertainment setting.

Applicants should have a High School Diploma or equivalent and at least 1 year in a guest service role; strong communication and diplomatic skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.

Skills

Guest service

Verbal communication

Interpersonal skills

Safety awareness

Ticket scanning

Education

High School Diploma

Job description

Live Nation Entertainment is hiring an Usher/Greeter/Ticket Taker to welcome guests, scan tickets, help locate seats, and ensure a safe, clean venue before, during, and after shows. The role emphasizes guest service and quick problem resolution in a dynamic live entertainment setting.

Applicants should have a High School Diploma or equivalent and at least 1 year in a guest service role; strong communication and diplomatic skills are essential.