Energetic Automotive Service Advisor | PTO & Benefits

Madison Honda; Easton (Northampton County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Madison Honda is seeking an Automotive Service Advisor to welcome customers, assess service needs, and guide them through repairs with clear communication. You will estimate costs, schedule work, and coordinate warranties while upholding exceptional customer service standards.

The role requires 2+ years as a service advisor, a high school diploma or equivalent, a valid driver's license, and a professional, energetic demeanor. This is an on-site position with competitive pay and benefits.

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service skills.
• Outstanding communication skills, both verbal and written.
• Professional appearance and strong work ethic.
• Ability to thrive in a process-driven environment.

Responsibilities

• Greet customers promptly in a professional and courteous manner.
• Inspect vehicles and refer to service history to identify needs.
• Promote services, parts, and accessories by understanding products and requirements.
• Provide accurate cost and time estimates and obtain client authorization.
• Monitor service progress and communicate changes to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and follow up after service completion.
• Inspect vehicles prior to delivery and communicate results to customers.
• Comply with state and federal automotive service regulations.
• Demonstrate the company’s values in all interactions.

Skills

Customer service

Communication

Attitude

Professionalism

Process-driven

Education

High school diploma or equivalent

Job description

Madison Honda is seeking an Automotive Service Advisor to welcome customers, assess service needs, and guide them through repairs with clear communication. You will estimate costs, schedule work, and coordinate warranties while upholding exceptional customer service standards.

The role requires 2+ years as a service advisor, a high school diploma or equivalent, a valid driver's license, and a professional, energetic demeanor. This is an on-site position with competitive pay and benefits.