Automotive Service Advisor - Top Pay, Benefits & Training

Madison Honda; Clinton (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical coverage

Employee vehicle purchase program

Job summary

Madison Honda in Clinton, NJ is seeking an Automotive Service Advisor to greet customers, explain service needs, and coordinate repairs. You will estimate costs, manage appointment timelines, and ensure high standards of customer satisfaction and professional service.

Candidate should have 2+ years’ experience, a high school diploma, a valid driver's license, and a strong customer-service orientation. We offer training, competitive pay, and employee purchase programs.

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service skills.
• Outstanding communication skills in verbal and written form.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify needs.
• Promote sales of services, parts, and accessories by understanding product requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Notify customers of changes in cost estimates or delivery times.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-up.
• Inspect vehicles prior to delivery and communicate results to customers.
• Comply with state and federal automobile repair and consumer protection laws.
• Demonstrate company values in all interactions.

Education

High school diploma or equivalent

Tools

Valid driver's license

Job description

Madison Honda in Clinton, NJ is seeking an Automotive Service Advisor to greet customers, explain service needs, and coordinate repairs. You will estimate costs, manage appointment timelines, and ensure high standards of customer satisfaction and professional service.

Candidate should have 2+ years’ experience, a high school diploma, a valid driver's license, and a strong customer-service orientation. We offer training, competitive pay, and employee purchase programs.