Automotive Service Advisor — High-Energy Customer Champion

Madison Honda; Phillipsburg (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Madison Honda in Phillipsburg, NJ is seeking an Automotive Service Advisor who thrives on customer service, charisma, and product knowledge. You will meet and greet customers, inspect vehicles, and translate service needs into clear estimates.

You\'ll promote appropriate services, coordinate with technicians, and keep customers informed of progress, changes to costs or delivery times, and warranty procedures.

Qualifications

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer's service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding changes in cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication

Energetic personality

Attention to detail

Education

High school diploma or equivalent

Job description

Madison Honda in Phillipsburg, NJ is seeking an Automotive Service Advisor who thrives on customer service, charisma, and product knowledge. You will meet and greet customers, inspect vehicles, and translate service needs into clear estimates.

You\'ll promote appropriate services, coordinate with technicians, and keep customers informed of progress, changes to costs or delivery times, and warranty procedures.