Automotive Service Advisor — Customer-Driven Auto Care

Madison Honda; Clinton (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Lucrative compensation

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Madison Honda is seeking an Automotive Service Advisor to greet customers, assess vehicle needs, and recommend services. You will estimate costs and completion times, coordinate with customers for approvals, and monitor progress throughout the day. Strong communication and a professional presence are essential.

Ideal candidates have 2+ years as a service advisor, a valid driver's license, and a high school diploma. Join a team that values service quality and customer satisfaction.

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service and communication abilities.
• Professional appearance and strong work ethic.
• Ability to work in a process-driven environment.

Responsibilities

• Greet service customers promptly in a professional, courteous manner.
• Inspect vehicles and reference service history to identify needs.
• Promote services, parts, and accessories with product knowledge.
• Provide cost/time estimates and obtain customer approval.
• Monitor service progress and obtain authorization for changes.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-ups.
• Inspect vehicles before delivery and communicate results.
• Meet state and federal automotive repair laws and consumer rules.
• Demonstrate company values in all interactions.

Skills

Customer service skills

Communication skills

High energy personality

Professional appearance

Work ethic

Education

High school diploma or equivalent

Job description

Madison Honda is seeking an Automotive Service Advisor to greet customers, assess vehicle needs, and recommend services. You will estimate costs and completion times, coordinate with customers for approvals, and monitor progress throughout the day. Strong communication and a professional presence are essential.

Ideal candidates have 2+ years as a service advisor, a valid driver's license, and a high school diploma. Join a team that values service quality and customer satisfaction.