Endzone & Loyalty Team Captain - Lead & Elevate

DICK'S Sporting Goods; Broomfield (CO); On-site; USD 50,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods in Colorado is seeking a Team Captain – Endzone & Loyalty to coach teammates and deliver fast, friendly checkout while building strong athlete relationships. You will drive loyalty participation and uphold standards to ensure exceptional experiences for athletes of all abilities.

The role emphasizes staffing, training, scheduling, and accountability, with leadership experience preferred and retail or customer-facing background required.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of retail or customer-facing experience.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by coaching teammates and driving engagement in loyalty programs and services.
• As Team Captain – Endzone & Loyalty, deliver fast, friendly checkouts and build athlete relationships to drive retention.
• Lead scheduling, hiring, onboarding, and development of teammates while maintaining store operations and payroll goals.
• Adhere to safety, loss prevention, and SOPs, and ensure compliance with policies and procedures.
• Communicate goals and plans to direct reports and adjust plans to meet business priorities.

Skills

Retail experience

Customer service

Leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Colorado is seeking a Team Captain – Endzone & Loyalty to coach teammates and deliver fast, friendly checkout while building strong athlete relationships. You will drive loyalty participation and uphold standards to ensure exceptional experiences for athletes of all abilities.

The role emphasizes staffing, training, scheduling, and accountability, with leadership experience preferred and retail or customer-facing background required.