Endzone Loyalty Team Captain: Lead & Elevate Experiences

DICK'S Sporting Goods, Inc.; San Luis Obispo (CA); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Benefits package

Competitive pay

Job summary

DICK'S Sporting Goods, Inc. is seeking a Team Captain - Endzone Loyalty to lead teammate coaching and drive engagement in loyalty programs. You will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that boost retention.

You will work with store leadership to develop plans, manage schedules, train staff, and promote company programs, ensuring exceptional customer service and a welcoming environment for athletes of all abilities.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Lead and coach teammates to deliver exceptional athlete experiences and drive loyalty program participation.
• Assist in developing 30-60-90 day plans to support department priorities and staffing needs.
• Oversee scheduling, training, and performance management to ensure operational success and payroll goals.
• Foster a welcoming store environment and uphold company policies and safety procedures.
• Ensure accurate checkout experiences and build athlete relationships to improve retention.

Skills

Retail/customer-facing experience

People leadership experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Team Captain - Endzone Loyalty to lead teammate coaching and drive engagement in loyalty programs. You will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that boost retention.

You will work with store leadership to develop plans, manage schedules, train staff, and promote company programs, ensuring exceptional customer service and a welcoming environment for athletes of all abilities.