Endzone & Loyalty Lead: Elevate Athlete Experience

DICK'S Sporting Goods, Inc.; Denver (CO); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Incentives

Job summary

DICK’S Sporting Goods in Denver is seeking a Team Captain – Endzone & Loyalty to coach teammates and deliver fast, friendly, accurate checkout experiences while building strong athlete relationships that drive retention.

You will lead loyalty program engagement and ensure exceptional customer service, merchandising presentation, and strong teamwork across shifts. A supportive, inclusive environment continues to be a priority as you guide a winning team.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate information about products and assortment.
• Assist in development of 30-60-90 day plans to support business priorities and staffing needs.
• Build and lead a strong team, including interviewing, onboarding, training, and performance management.
• Ensure safety, loss prevention, and SOP adherence while maintaining customer-focused operations.
• Oversee store front-end operations during openings and closings and coach teammates for peak performance.

Skills

Customer service

Leadership

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Denver is seeking a Team Captain – Endzone & Loyalty to coach teammates and deliver fast, friendly, accurate checkout experiences while building strong athlete relationships that drive retention.

You will lead loyalty program engagement and ensure exceptional customer service, merchandising presentation, and strong teamwork across shifts. A supportive, inclusive environment continues to be a priority as you guide a winning team.