Endzone & Loyalty Team Captain

DICK'S Sporting Goods, Inc.

Greensboro (NC)

On-site

USD 42,000 - 64,000

Full time

5 days ago

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Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone & Loyalty to lead store teams and enhance the athlete experience while driving loyalty program engagement and delivering fast, friendly checkout. You will recruit, train, and coach teammates, uphold merchandising standards, and build lasting athlete relationships through exceptional service and teamwork.

This role emphasizes accountability, coaching, and delivering measurable outcomes in customer satisfaction and retention across the

Qualifications

Must have high school diploma or equivalent.
1-3 years of experience in retail or customer-facing roles.
Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing accurate product information. Maintain merchandising and presentation standards and promote loyalty program participation.
Assist in developing 30-60-90 day plans for departments, manage staffing, and align with budgets and goals.
Create and lead a strong team, hire and onboard staff, coach performance, and ensure policy compliance and a respectful store environment.
Oversee store operations as Head Coach when needed, including opening/closing, Front End, and cash handling with sound judgment.
Enforce safety, loss prevention, and SOPs and hold teammates accountable for performance.