Endzone Loyalty Team Captain

Dick's Sporting Goods; Lombard (IL); On-site; USD 50,000 - 64,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to lead a store team, drive loyalty program engagement, and ensure fast, friendly checkout experiences for athletes. You will build strong athlete relationships, coach teammates, and sustain high store standards in service, merchandising, and operations.

The role emphasizes leadership, coaching, and delivering exceptional customer experiences, with a focus on loyalty and programs.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Lead and develop the team to deliver exceptional athlete experiences and loyalty program engagement.
• Schedule, hire, onboard, and coach teammates while managing store operations.
• Uphold safety, loss prevention, and company policies.

Skills

Experience in retail

Customer-facing experience

People leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to lead a store team, drive loyalty program engagement, and ensure fast, friendly checkout experiences for athletes. You will build strong athlete relationships, coach teammates, and sustain high store standards in service, merchandising, and operations.

The role emphasizes leadership, coaching, and delivering exceptional customer experiences, with a focus on loyalty and programs.